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Treat each customer’s order the same as we would want our own order to be handled.
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Maintain a professional staff to promptly and cheerfully handle all ordering issues.
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Hold our ordering staff accountable for their participation in the ordering process.
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Confirm all orders received in writing if a fax number or email address is provided.
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Process any billings only upon shipment of the goods.
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Promptly and cheerfully issue any refunds requested for returned goods.
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Provide “hassle free” service in which the Customer Will Always Be Right.
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Provide toll free US and Canadian phone, fax, and email access to our offices.
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Respond to all written inquiries within 3 hours from receipt, within business hours.
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Provide published product prices and honor any such prices at all times.
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Make the ordering of our product as simple as possible.
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Strive to improve ourselves and our company each day.
