Redheadheater.com believes its Redhead^® heater customers should receive the same prompt response if a problem is encountered with a heater as the prompt service they received when they purchased their heater initially.  To that end, the following policy is in place to ensure that the goal of prompt and responsible warranty service will be provided:

We pledge:

• That we will promptly endeavor to resolve any customer service issues on the first attempt.

• That should we not be able to resolve a problem with an installed heater on the first attempt, the customer may request a replacement heater.

• That the customer’s request for a replacement heater will be honored at all times during the warranty period, cheerfully and promptly.

• That, whenever possible, we will send any replacement heater to the customer within 5 working days.

• That we will pay for the shipping charges to the customer for a replacement heater.

• That we will pay for the shipping charges back to us for any heater replaced under warranty.

• That we will honor all terms of our One Year Limited Warranty at all times.