GENERAL INFORMATION

• WHY IS A HEATER NECESSARY ON MY JETTED BATHTUB?

• WHAT IS SMART SENSE TECHNOLOGY™?

• WHAT IS A TEE STYLE HEATER?

• WHAT IS A FLOW THROUGH STYLE HEATER?

• WHAT IS THE OPERATING COST OF THE HEATER?

• WHO IS THE MANUFACTURER OF THE REDHEAD HEATER?

HEATER SELECTION INFORMATION

• HOW DO I SELECT THE RIGHT HEATER FOR MY JETTED BATH TUB?

• MUST MY HYDROMASSAGE BATHTUB HAVE A HEATER REDDY™ FITTING TO USE THE REDHEAD HEATER?

PURCHASE INFORMATION

• WHAT IS THE COST OF THE REDHEAD HEATER?

• HOW DO I ORDER MY HEATER?

• HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY HEATER?

• CAN I ORDER BY CREDIT CARD?

• WHAT IS THE SHIPPING COST?

• IS THERE A MONEY BACK GUARANTEE?

• WHAT IS THE HEATER WARRANTY PERIOD?

INSTALLATION INFORMATION

• WHAT TOOLS DO I NEED TO INSTALL MY HEATER?

• CAN MY PUMP AND THE HEATER OPERATE ON THE SAME ELECTRICAL CIRCUIT?

• WHAT IS ELECTRICAL BONDING?

• WHAT IS A GFCI PROTECTED ELECTRICAL CIRCUIT?

• ARE THERE INSTALLATION ILLUSTRATIONS AVAILABLE?

OPERATION INFORMATION

• HOW DO I ADJUST THE TEMPERATURE OF THE HEATER?

• HOW DO I KNOW MY HEATER IS HEATING?

• WHERE IS THE HIGH LIMIT RESET LOCATED?

• CAN I GET A COPY OF THE OWNER MANUAL THAT CAME WITH MY HEATER?

• CAN I GET A COPY OF THE LIMITED WARRANTY THAT CAME WITH MY HEATER?

TECHNICAL INFORMATION

• WHY DOESN’T MY HEATER HAVE A UL MARK?

• CAN I GET A 240V HEATER?

• WHY IS A STAINLESS STEEL HEATER HOUSING BETTER THAN PLASTIC?

• WHAT DOES THE CIRCUIT PROTECTION PLUG ON THE POWER CORD DO?

• WHAT ARE THE TECHNICAL SPECIFICATIONS OF THE REDHEAD HEATER?

TROUBLESHOOTING INFORMATION

• WHY WON’T MY HEATER MAKE COLD WATER HOT?

• WHERE DO I FIND TROUBLESHOOTING DOCUMENTATION?

CUSTOMER SERVICE INFORMATION

• HOW DO I TRACE THE SHIPMENT OF MY HEATER?

• HOW DO I CONTACT A REAL PERSON IN CUSTOMER SERVICE?

• WHAT ARE THE HOURS OF OPERATION OF THE CUSTOMER SERVICE CENTER?