Redheadheater.com provides its Customer Care Center to assist you with any question you may have. All Redhead^® heater customers can avail themselves of this service, regardless of where their Redhead heater was obtained.  We can assist you by answering any questions you may have regarding installation or operation of your Redhead heater, as well as obtaining a warranty replacement heater for you should the need arise.

If you encounter installation difficulties, or have a question regarding the operation of your heater, you should contact us by Toll Free phone, Toll Free Fax, or by Email as shown on the Customer Care web page.  Should you have difficulty in any area, we suggest that you not waste your time trying to resolve any issue yourself, but rather contact us and let us help you. 

If, after contacting us it is determined that we need to provide you with a Warranty replacement heater, here is all you need to do: 

How To Obtain A Warranty Replacement Heater

The Original Purchaser (customer) should contact the Redhead Heater Customer Support Center and request a replacement heater if the issue involved cannot be resolved immediately.  A replacement heater will be sent to the customer via overnight UPS (USA) or DHL (Canada) delivery, freight Prepaid. (Some areas may not be served by overnight services, and in those instances, the soonest delivery service method shall be used) 

The customer must provide a valid credit card number at the time the replacement heater is ordered, and the credit card will be charged the current published Redhead Heater price in effect as of that date.  Along with the heater, a Prepaid Return Material Authorization (RMA) will be included with the shipment.  The customer must return the defective heater (with original product label attached) and the RMA form to Redheadheater.com within ninety (90) days from the date the replacement heater was shipped.  Heaters received after ninety (90) days will not be credited, nor will heaters received without RMA authorization or heaters received with the heater product label missing or mutilated.  The customers credit card will not be charged until the heater is shipped.

Upon receipt of the defective heater, Aquatemp will credit the customer’s credit card for the full purchase price of the replacement heater, less a $25.00 service charge.  The service charge will be waived and a full refund of the total replacement heater purchase price will be made if the heater failure takes place within 120 days from the date of manufacture of the original heater, as indicated on the heater product label.